1. GENERAL INFORMATION
1.1. The contract is between “Around Poland Urszula Kotewa, Magdalena Sikorska spółka cywilna” (address: Wspólna 63B/2 Str., 00-687 Warsaw, Poland, Tax identification number (in Polish: NIP): 7010763424, National Register of Tour Operators and Agents tour operator license number: 1973) operating under the trade name Around Poland (“AP”) and the contact person booking a trip for him/herself and his crew members.
1.2. The person booking the trip is responsible for effective communication concerning the trip with all his/her crew members.
1.3. The person booking the trip must be at least 18 years old. All children must be under the supervision of adults booking the trip, who accept responsibility for the children during the trip.
1.4. When making your reservation, please give all relevant information concerning any special needs you might have to successfully attend the trip.
1.5. AP is entitled without prior notice to terminate the holiday of any persons who commit any illegal act during holiday with AP, behave in ways which cause or are likely to cause danger, upset or distress to any third party or damage to property or surrounding environments. In such cases, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s), including any return travel arrangements. No refunds will be made and we will not pay any expenses nor costs incurred as a result of the termination.
1.6. This agreement is to be interpreted and enforced solely in accordance with Polish law.
2. BOOKING PROCESS
2.1. By booking a trip via AP web page you confirm the purchase of the trip and you are obliged to issue the deposit payment of 30 %. Than this contract becomes your binding agreement with Around Poland and includes all products, services, dates and terms that you have agreed upon. In case of booking a personalized trip, the booking contract will be emailed to you with a payment link or bank account number.
3. PAYMENTS
3.1. Participation in any trip requires advance payment of 30% of total trip cost via online payment or direct payment to the bank account number indicated by AP.
3.2. The whole amount must be paid at least one month prior to departure via payment link or bank account number sent by AP.
3.3. Lack of prompt balance payment gives AP the right to cancel the trip. The deposit is then used to cover all necessary costs of the reservations made for your trip. Any remaining sums taken from the deposit will be refunded.
3.4. If you book less than one month before the trip, you are required to pay the full amount when you book online.
4. CANCELLATION
4.1. To cancel your trip for any reason, you must inform AP by e-mail to [email protected] via the person who booked the tour. Receipt of your cancellation must be confirmed by Around Poland by e-mail and the cancellation will take effect from that date.
4.2. Cancellation is free of charge up to one month prior to your arrival.
4.3. Depending of the time of cancellation, the reimbursement will be calculated with respect to all the previous expenses concerning that trip and calculated on a scale as follows:
Period before date of departure /Cancellation costs
Prior to 30 days / free of charge
Between 30 – 14 days / loss of deposit only
Between 13 – 8 days / max. 50% of total tour cost
7 days or less / up to 90% of total tour cost
4.4. Around Poland reserves the right not to operate any tour for which there are insufficient bookings 20 days before departure. Full payment will be refunded.
4.5. Around Poland reserves the right to cancel a tour for reasons of ‘force majeure’ (circumstances such as, but not limited to: war, terrorist activity, natural or nuclear disaster, disease, fire or adverse weather conditions). You will then be offered a full and prompt refund of all payments made.
5. CHANGES TO BOOKING
5.1. Requests for a change in booking must be made by email to [email protected]. Any changed must be accepted also by email and only if you accept any additional costs involved.
5.2. Around Poland reserves the right to make modifications and changes in the trip itinerary before your departure and during the trip. The changes may concern among others: accommodation (without significant changes in standards), arrangements or tour leader. Should such circumstances occur you will be informed as soon as is possible. If the change is practicable, we will advise you before departure but we are not obliged to do so or to pay you compensation.
5.3. Any major change in your trip that AP finds impossible to avoid, such as for instance: a change of accommodation to a lower official classification or standard for the whole or a major part of the time change of departure point to one which is significantly more inconvenient for you, must be accepted by you. If you do not agree to those necessary changes, AP will offer you a full refund of all money or an alternative holiday.
5.4. If AP is unable to offer a certain service due to extreme weather conditions or an unforeseen environmental situation, you will be offered an alternative activity or similar service suitable for the current conditions.
5.5. AP will not be held liable for any loss whatsoever caused as a result of changes or delays. We accept no responsibility for additional expenses due to delays or changes made by air, sea or coach services, nor weather, force majeure and other causes beyond our control.
6. INSURANCE
6.1. All participants must be covered by relevant insurance before setting out on tour with AP. The choice of the appropriate insurance type is entirely up to each participant’s decision. The type of activities offered by AP requires most likely the type of insurance enabling full cover for extreme sports like activities. The price of the insurance is not included in the trip price.
6.2. You take the trip entirely at your own risk.
6.3. AP is responsible for ensuring the holiday which you book with us is supplied as described at our website and the services reach a reasonable standard.
6.4. AP do not accept liability for physical injury, loss, damage or expense resulting from the actions or omissions of those involved in your holiday over which Around Poland has no direct control, such as employees of hotels, transport staff and others. AP does not accept responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disasters, technical issues, maintenance issues or unforeseen changes made by airlines, such as time table changes, interruption in IT-infrastructure or any scenario regarded as ‘force majeure’. Additionally, Around Poland shall in no circumstances be liable in respect of consequential loss or damage, detention, delay or overcharge howsoever caused.
6.5. According to the requirements of Polish law, all Around Poland’s trips are legally protected by both the Mazovian Province and AP’s tour operator insurance company. In the event of AP insolvency, according to Polish law, the Province executives will arrange to refund any money you have paid to AP for any future booking.
7. COMPLAINTS
7.1. We do everything in our power to make your trip with AP as comfortable and pleasant as possible. In any difficult situations, please first contact your guide, and the AP’s office or your point of contact as a backup option. In case of complaints, please contact our office no later than 14 days from the end of your trip, giving the booking number (trip title and date) and all relevant information. AP will always do its best in order to achieve an amicable and satisfactory solution for all concerned.
7.2. Disputes relating to your holiday which cannot be amicably settled may, if you wish, be referred to arbitration under appropriate authority in your country for assistance.
8. PROCESSING OF PERSONAL DATA AND IMAGES
Please note that every person booking agrees to the statements below.
8.1. AP has a right to collect and process your personal data in order to fulfill the contract upon the signed statements below.
According to the Regulation of European Parliament and Council 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data which entered into force on 25 May 2018, we inform you that the company “Around Poland s.c.” (address: Wspólna 63B, lok. 2, 00-687 Warsaw, Tax Identification Number: 701 076 34 24, National Register of Tour Operators and Agents Tour operator license number: 1973, operating under the trade name Around Poland (“AP”), contact email: [email protected].) is the administrator of your personal data.
Your personal data will be processed in accordance with the applicable law (including EU Regulation 2016/679 of 27 April 2016), in order to allow “Around Poland s.c.” organize your trip. If you have expressed your consent to the processing of your personal data, your personal data will also be processed to the extent specified by the contents of this consent. We have made every effort to ensure the security of your personal data.
You are entitled to access and correct the data, as well as other rights in the control data, to obtain information on their rights regarding the protection of personal data, request supplement, update, correct the data, temporarily or permanently suspend the data deletion processing the data of the collection. We also inform you that the administrator has the right to delete your personal data within the meaning of the law without your consent.
If you wish to delete or correct your personal data, please contact: [email protected].
I hereby consent to the processing of my personal data, as required by the aforesaid contract, for purposes of tour organization by Around Poland as the Personal Data Controller within the meaning of the Act on Personal Data Protection of 29 August 1997 (consolidated text: Journal of Laws of 2014, item 1182, as amended).
The scope of the consent also includes disclosure of personal data to co-organizers of the trip, which shall process such data as their controller, for purposes of trip organization. My personal data is provided voluntarily. However, the trip service may not be performed without provision of such data. I have been informed of the right to access and correct my personal data.